This Financial Services Guide (FSG) is issued by DomaCom Australia Limited (DomaCom) ABN 33 153 951 770 Australian Financial Service License No. 444365 (AFSL) as the Investment Manager of the DomaCom Fund ARSN 167 020 626 (Fund). The responsible entity and the issuer of interests in the Fund is Perpetual Trust Services Limited ABN 48 000 142 049 AFSL No. 236648 (Perpetual).

The main purpose of this FSG is to provide information about the financial services provided by DomaCom, (‘us’ and ‘we’) and is designed to assist a potential retail client in deciding whether to use any of the services offered in this FSG and to identify:

  • who is offering the service and their contact details;
  • potential conflicts of interest;
  • the services we are authorised to provide;
  • fees and charges that are paid to us; and
  • how we deal with complaints.

Other documents you may receive

Before investing in the Fund, you will need to obtain a copy of the Product Disclosure Statement (PDS). A PDS is an important document designed to explain the key features of a financial product. A PDS includes information about fees and charges, investment strategies, risks, tax, dispute resolution and cooling-off rights amongst other things. You can download a copy of the relevant PDS from our website www.domacom.com.au or call our Client Services team on 1300 365 930.

Contact details

If you have any questions about any of the content of this FSG, our services or to request any further information, please contact:

Platform and Client Service Manager
DomaCom Australia Limited
Level 6, 99 Queen Street
Melbourne, Victoria 3000
Phone: 1300 365 930

Warnings where ‘general advice’ is provided

We only provide general financial product advice to wholesale and retail investors in respect of the Fund. As such, any information or advice we provide does not take into account your objectives, financial situation or needs. Accordingly before acting on any information or general advice we provide (including deciding whether to acquire or hold a product), investors should consider the appropriateness of such advice or information to their particular circumstances and read the Product Disclosure Statement (PDS) for the Fund, available on the DomaCom website at www.domacom.com.au or by phoning 1300 365 930. The purpose of the PDS is to provide you with the information necessary to make a decision as to whether or not to invest in the Fund.

What financial services are available through DomaCom?

DomaCom holds an AFSL (No. 444365) under the Corporations Act 2001 (Cth).

DomaCom is authorised under its AFSL to provide general financial product advice to retail and wholesale clients on the following classes of financial products:

  • deposit and payment products limited to basic deposit products; and
  • interests in managed investment schemes excluding investor directed portfolio services.

DomaCom is also authorised to deal in financial products. In particular, DomaCom is authorised to:

  • issue, apply for, acquire, vary or dispose of interests in managed investment schemes excluding investor directed portfolio services; and
  • apply for, acquire, vary or dispose of a financial product on behalf of another person in respect of deposit and payment products limited to basic deposit products.

DomaCom is also authorised to make a market in units in sub funds of the Fund. DomaCom intends to make a market in units (that is, to regularly state prices at which it is willing to buy and sell units in a sub-fund) and it will provide the facility for the buying and selling of units on the DomaCom platform. DomaCom acting on its own behalf, may bid or offer to buy and sell units in a sub-fund from time to time, at its discretion entirely and will stipulate the prices at which it will do so. Perpetual is the issuer of the financial product under the PDS and the relevant supplementary Product Disclosure Statement. However, Perpetual is not involved in any way with the secondary market facility.

When providing these financial services we act on our own behalf.

Our Client Services team does not have any alliance with any other fund manager.

What are the fees, charges and commissions?

Managing the Fund

DomaCom does not charge retail clients for any fees for any information or general advice provided to retail clients. DomaCom as Investment Manager of the Fund receives a management fee from Perpetual. The fees payable for investing in the Fund are described in detail in the PDS which is available on our website at www.domacom.com.au. The management fee payable to DomaCom cannot exceed 0.22% per annum (inc. GST) for the value of investments in the Fund Cash Pool (as defined in the PDS) and 0.88% per annum (inc. GST) for the value of investments in a sub fund of the Fund (as defined in the PDS).

There are no commissions payable to DomaCom for any general advice or services delivered. No rebates are payable to DomaCom in relation to its services relating to the Fund. DomaCom staff receive a salary that incorporates base salary along with bonuses and other benefits from time to time.

Making a Market

DomaCom will charge a fee of 2.75 (0.0275%) basis points inclusive of GST on the consideration it pays or receives when it buy or sells units in a sub fund in the course of making a market for those units.

Insurance and Compensation coverage

Under the Corporations Act 2001 (Cth) (Act), and regulations made under that Act, DomaCom as the holder of an Australian Financial Services Licence is required to have professional indemnity insurance that is adequate having regard to the nature of our business and the potential for compensation claims.

DomaCom has an investment managers’ insurance policy in place which covers professional indemnity, crime, information technology and directors’ and officers’ liability insurance. DomaCom is satisfied with the adequacy of that cover. The cover available to DomaCom extends to include losses arising from the conduct of former employees or representatives of DomaCom (which occurred during their employment with, or service for DomaCom) as if those persons were still employed by, or were still representatives of DomaCom. Senior management reviews the insurance coverage and policies annually.

These arrangements satisfy the requirements for compensation as required under the Act.

Your Privacy

We take reasonable steps to ensure that the personal information about an investor that we collect, use or disclose is accurate, complete and up to date. All personal information collected will be handled in accordance with our Privacy Policy.

Under the Privacy Act 1988 an investor may request access to the personal information we and our service providers hold about them. The investor may request to amend or correct information, however if we do not agree with the requested changes, we are not obliged to make those changes.

Investors can request access to their personal information, commence a process to update their personal information or obtain a copy of our Privacy Policy by telephone or by writing to us at privacy@domacom.com.au, or writing to The Privacy Officer, DomaCom Australia Limited, GPO Box 1866., Melbourne Victoria 3001. We may need to verify your identity before acting on these instructions.

Providing instructions to us

Unless otherwise stated in the relevant PDS or offer document, we require that you provide all instructions to us in writing, signed by you. Where those instructions are of a purely administrative nature, we will act in accordance with those instructions. Otherwise, we will consider those instructions in accordance with our legal obligations.

If you have a complaint

The DomaCom complaints handling is designed to ensure that any concerns or feedback you may have are dealt with appropriately, promptly and fairly. Your concerns may be provided either verbally or in writing in strict confidence to the DomaCom Client Services Manager via:

Post:

DomaCom Client Services Manager
DomaCom Australia Limited,
Level 6, 99 Queen Street, Melbourne
Victoria 3000

or

DomaCom Client Services Manager
GPO Box 1866
Melbourne Victoria 3001

Email: complaints@domacom.com.au
Facsimile: 03 8669 1780; or
Telephone: 1300 365 930

Please provide the following information in your correspondence or discussion:

  • your contact details including name, address, telephone numbers, email and fax, where applicable;
  • what aspect of DomaCom service it relates to;
  • nature of the concern;
  • relevant dates and parties involved;
  • the relevant remedy sought; and
  • any other relevant information.

If the issue or query you raise relates to your investment in the DomaCom Fund, and is not resolved within one business day of receipt, we will forward it to the Responsible Entity of the DomaCom Fund who will address it in accordance with their own complaints process.

In all other cases, DomaCom will acknowledge your complaint in writing within five (5) business days of receipt and will endeavour to resolve the complaint within forty five (45) days. If DomaCom has not resolved the complaint within forty five (45) days, you have the right to contact the Financial Ombudsman Service (FOS) about your complaint.

The FOS contact details are:

Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Phone: 1300 78 08 08
You may be asked to quote our membership number which is: 33299

Date of Preparation: 25 March 2015